Vending Service


1、After-sales Guarantee & Policy

We offer a standard 2-year warranty on our products. 

 

2、  Request Repair Service

 I. Repair Service During Warranty Period

    1. Warranty Duration

  • Hardware warranty period is twenty-four (24) months, commencing from the Activation Day 

    2. Warranty Coverage

  • During the Warranty Period, the Company shall warrant the Product against malfunctions arising from product quality defects 
  • For quality defect malfunctions, the Company shall provide parts and remote support for free 
  • Logistics costs for parts shall be borne by the Company 

    3. Replacement Parts Return Requirement

  • If the Company provides replacement parts, the Customer shall return the replaced special parts to the designated warehouse within twenty (20) business days 
  • If the Customer fails to return such parts within the aforesaid period, it shall be deemed that the Customer has purchased the broken parts 
  • Logistics costs incurred for returning the parts shall be borne by the Company 

    4. Repair Response Time

  • The Company shall respond promptly upon receiving notification of defects 
  • If the defect falls outside the scope of the Warranty Terms, the Company shall provide the Customer with a proposed solution and corresponding fee schedule for the Customer's selection

 II. Repair Service After Warranty Period (Out of Warranty)

  • The Customer needs to pay for new replacement parts and on-site repair costs 
  • The replaced parts do not need to be returned to the Company 
  • Specific costs are based on the Company's service standards 

 III. Disclaimer Clause (Exclusions from Free Warranty)

 The Company shall not be obligated to provide free warranty services if 
  1. The damage is caused by human factors
  2. Improper use by the Customer
  3. Installation of unverified parts or materials by the Customer
 IV. Network Environment Issues
  • If the equipment cannot function normally due to unstable network environment, it is not considered a quality issue of the Product 
  • The Customer needs to replace the IoT card or change the location at their own expense 
  • The Company shall assist the Customer in resolving issues caused by the network environment 
 V. Summary of Key Repair Service Process
Stage Key Points
Request Repair Customer notifies the Company of malfunction
Warranty Verification Company confirms if within 24-month warranty period and if quality defect
During Warranty Free repair; Company bears parts and return logistics costs
After Warranty Customer pays; charged per Company service standards
Parts Return Return old parts within 20 business days (during warranty period)

 

3、Value-Added Services

One-Stop Local Support: Worry-Free Guarantee Throughout the Journey We have built a strong local support network in the U.K.to ensure you have no concerns.
> Local Warehouse & Fast Delivery:7 Warehouses in the U.K. ,ensure fast local delivery within 3-10 business days. 

> Rapid Response:Support available 24 hours on weekdays and 11 hours on weekends.We have a well-established after-sales department in Europe, which is mainly located in the UK, Germany, France, Austria and the surrounding countries

> Multi-channel assistance:Via phone, live chat,and ticketing system ensures customers can reach us anytimeWe offer a two-year free warranty. During this period, if any machine malfunction arise from quality defects, we will promptly provide the corresponding support.For machines that cannot be repai red, we can replace them for free